Phantom Baitworks Return & Refund Policy

Last Updated: August 21, 2026

At Phantom Baitworks, we stand behind the quality of our products and want you to be satisfied with your purchase.

Returns Must Be Approved

All returns must be approved by Phantom Baitworks before the product is sent back.

To request a return, please contact us by email with your order number, the reason for the return, and any relevant photographs or information.

Do not send any product back to Phantom Baitworks without receiving return approval first.

Unauthorized returns may not be accepted or refunded.
 
Return Eligibility

To be eligible for a return, products must generally be:

• Unused

• In their original condition

• In the original packaging, when applicable

• Accompanied by proof of purchase

Because Phantom Baitworks products are handmade fishing lures, we may not accept returns for products that have been used, altered, damaged through use, or exposed to fishing conditions.
 
Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Photographs of the product and packaging

We will review the situation and determine the appropriate resolution, which may include a replacement, store credit, or refund.
 
Return Shipping

Unless the return is due to an error on our part or a defective product, the customer may be responsible for return shipping costs.

If Phantom Baitworks provides a return shipping label, the cost of that label may be deducted from the applicable refund when permitted by law.
 
Refunds

Once an approved return is received and inspected, Phantom Baitworks will determine whether the product qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Please allow reasonable processing time for the refund to appear in your account. Your bank or payment provider may require additional time to process the refund.

Exchanges

If you would like to exchange a product, please contact us by email before sending anything back.

Exchanges are subject to product availability and must be approved by Phantom Baitworks.

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Unauthorized Returns

Products returned without prior email approval may be refused, returned to the sender, or otherwise handled at Phantom Baitworks' discretion.

Receiving a returned package does not automatically mean that the return has been approved or that a refund will be issued.

How to Request a Return

To request a return, please email Phantom Baitworks with the following information:

Email: support@phantombaitworks.com

Please include:

• Your full name

• Order number

• Date of purchase

• Product(s) you would like to return

• Reason for the return

• Photographs, if applicable

Wait for written approval from Phantom Baitworks before shipping your return.

We will provide return instructions for approved returns.
 
Contact Us

If you have questions about a return, refund, or exchange, please contact us before sending your product back.

Phantom Baitworks
Email: support@phantombaitworks.com