Phantom Baitworks Shipping Policy

Last Updated: August 21, 2026

At Phantom Baitworks, we work hard to get your order packed carefully and on its way to you as quickly as possible. Because many of our products are handmade, please allow the appropriate processing time before your order ships.

Order Processing

Most orders are processed and shipped within 2–5 business days after the order is placed.

Orders are generally processed Monday through Friday, excluding holidays.

Because Phantom Baitworks products are handmade, some orders may require additional processing time during periods of high demand, product launches, or large promotional events.

If an unexpected delay occurs, we will make reasonable efforts to communicate the delay when possible.

Shipping Methods

Available shipping methods and estimated delivery times will be displayed during checkout.

Shipping times are estimates provided by the carrier and are not guaranteed.

Once your order has been transferred to the shipping carrier, delivery times are outside of Phantom Baitworks' control.

Shipping Rates

Shipping charges are calculated and displayed during checkout based on the shipping method, destination, and size or weight of the order.

Any applicable shipping promotions or free-shipping offers will be clearly identified during checkout.

Tracking Information

When available, tracking information will be provided after your order has shipped.

Please allow some time for tracking information to update after the package has been accepted by the carrier.

Phantom Baitworks is not responsible for delays in tracking updates.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your shipping information before completing your order.

If an order is returned to Phantom Baitworks because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply to reship the order.

If the order cannot be reshipped, the original shipping charge may not be refundable.

Lost, Stolen, or Misdelivered Packages

Once an order has been delivered to the address provided by the customer, Phantom Baitworks is not responsible for packages that are subsequently lost, stolen, or misplaced.

If tracking shows that your package was delivered but you cannot locate it, we recommend:

1. Checking around your property and with household members or neighbors.

2. Contacting the shipping carrier.

3. Contacting your local post office or carrier facility.

4. Contacting Phantom Baitworks if additional assistance is needed.

We will make reasonable efforts to assist with carrier-related issues, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.

Damaged Packages

If your order arrives damaged, please contact Phantom Baitworks as soon as possible.

Please provide:

• Your order number

• A description of the damage

• Photographs of the damaged product

• Photographs of the shipping packaging

We will review the situation and determine the appropriate resolution.

Shipping Delays

Phantom Baitworks is not responsible for shipping delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier delays

• Holidays

• Transportation disruptions

• Incorrect addresses

• Customs delays

• Government actions

• Labor disruptions

• High shipping volumes

• Other circumstances beyond our control

A shipping delay does not automatically qualify an order for a refund.

International Shipping

If international shipping is offered, customers are responsible for any applicable customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.

Phantom Baitworks is not responsible for delays caused by customs or other governmental agencies.

Order Changes & Cancellations

If you need to change or cancel an order, contact Phantom Baitworks as soon as possible.

We will make reasonable efforts to accommodate requests made before an order has been processed or shipped.

Once an order has shipped, it generally cannot be canceled or modified.

Address Changes After Shipment

Once an order has been shipped, Phantom Baitworks cannot guarantee that the shipping address can be changed.

Customers may be responsible for any additional shipping costs associated with an approved address change or reshipment.

Contact Us

If you have questions about your order or shipping, please contact Phantom Baitworks using the information below.

Phantom Baitworks
Email: support@phantombaitworks.com